Privacy Policy

Last updated 29 June 2021

Information Officer: Ms Jacqui van der Merwe


  1. Paint Specialists cc trading as Braemar Paints with the web site on the registered domain, a company registered in accordance with the laws of the Republic of South Africa ("Braemar Paints" or “we” or “us”) respects your privacy and is committed to protecting it.

  2. This Privacy Policy is intended to inform you of our privacy practices and of the choices you can make about the way your information is collected online and how that information is utilised by us.

  3. Certain pages on our website (the “Braemar Paints website” or “Site”) have been structured so that you can access the Site without identifying yourself or revealing any personal information. However, should you wish to make full use of the Site, you will be required to provide us with personal information and accordingly we have made this notice readily available on the home page of the Site.


  1. This Privacy Policy applies to the Braemar Paints website. This statement is not applicable to other related websites not specifically included.

  2. The Braemar Paints website may contain links to or from other sites ("linked sites") which are not governed by this Privacy Policy. Accordingly, Braemar Paints is in no way responsible for the content or the privacy and security policies employed by linked sites.

  3. Braemar Paints will not share your personal information with those linked sites.

Types of information collected


Personal Information

  1. When you submit an enquiry on the Braemar Paints website we need to collect certain personal information about you in order to provide you with the services you have requested. This information may include, but is not limited to:

    • Name

    • Email Address

    • Contact Telephone Numbers

  2. Once you choose to submit your information on the Braemar Paints website, it will be used for the purposes of providing you with the requested service and in conformity with the provisions of the Electronic Communications and Transactions Act 25/2002.

  3. We respect your privacy and undertake not to sell, rent or lease your personal information to others.

  4. We will only record your e-mail address if you submit the enquiry form on the Braemar Paints website. It will only be used for the purpose for which you provide it and will not be added to a mailing list unless you request that this be done. We will not disclose it without your consent.

Non-personal Information

  1. Certain non-personal information may be collected while you are using the Site. This will comprise of data about usage and service operation that is not associated with a specific personal identity. Braemar Paints may collect and use this non-personal information to evaluate how the Braemar Paints website is being used.

  2. Most non-personal data is collected via cookies (see below) or other analysis technologies. The Braemar Paints website pages use cookies, web beacons and other technologies for data analysis and potential personalisation of the Site and services offered. These technologies may vary, but in many cases may involve a small file stored locally on the computer used to access the Braemar Paints website, and may be used to store and collect information relating to your viewing and use of the Braemar Paints website.

  3. With regard to our use of cookies specifically:

    • The Site makes use of cookies - a very small text file placed on your hard drive by a web server. Basically, it is your unique identification card that can only be read by the server that gave it to you.

    • Our server generates one cookie which is used to keep track of the pages you have accessed while using our server. The cookie allows you to page back and forwards through the Site and return to pages you have already visited. The cookie exists only for the time you are accessing our server.

    • Information collected through cookies is used to create a profile of our users. A profile is stored information we keep on individual users that details their preferences, their use and request history and behavioural activity, and can minimise the need for you to re-enter information.

    • Cookies are not used for any other purpose at or on the Site. We do not use cookies to collect personal information.

    • Most cookies expire after a defined period of time, or you can delete your cookie file at any time. Most web browser software is initially set up to accept cookies. You can reset your web browser software to refuse cookies or to indicate when a cookie is being sent. However, some parts of our Site will not function properly or may be considerably slower if you refuse cookies.

  4. Braemar Paints may collect your computer’s Internet Protocol (IP) address and domain name address, the identity of your Internet service or access provider, the type of web browsing software you use, your computers operating system, the URL of the web page from which you came to visit our website and the language you selected for your web browsing software (collectively referred to herein as clickstream data). We use these technologies to identify our users, to help diagnose problems with our server, and to administer the Braemar Paints website and the services offered thereon.

  5. In summary, when you visit or use the Site, our server logs the following non-personal information provided by your browser:

    • the type of browser and operating system your computer uses;

    • your domain name extension (for example .com,;

    • the referring site's address (the site where you clicked the link that led you to us);

    • your server's IP address (a number which is unique to the computer connecting you to the Internet, which is usually one of your service provider's computers);

    • the date and time of your visit;

    • the address of the pages visited;

    • the documents downloaded.

  6. Braemar Paints needs and uses your personal information to provide you with the services you request and to help us better understand your needs and interests in the future.

  7. Personal data given to Braemar Paints may be transferred across provincial and national borders for the purposes of data consolidation, storage and simplified customer information management.

Sharing of your Information

Braemar Paints will not share personal information with any third parties without your permission, unless required by law enforcement action, subpoena, or local law.

Social Media

  1. Should you share the Braemar Paints website, or any content on the Site that we create and make available in connection with the Site including but not limited to written content, visual interfaces, interactive features, graphics, designs and photographs (“Site Content”), on any social media platform such as Facebook, Twitter, Instagram and LinkedIn, your activity may be visible to third parties depending on the privacy settings chosen by you on the applicable social media platform(s).

  2. You acknowledge that you understand the terms and conditions (including the privacy policy) of each social media platform you use, as such rules will apply to you. The privacy policy of such social media platforms will govern the information obtained from you by these social media platforms and the way such information is used.

Braemar Paints’s Social Media Platforms

Braemar Paints may operate various social media communities on various platforms such as Facebook, LinkedIn, Youtube, Instagram and Twitter. When you connect with us via any such platform, we may receive personal information about you. The manner in which your personal information may be used will be set out in the applicable privacy policy of such social media platform. You should read the privacy policy in relation to each such social media platform together with this Privacy Policy.

Privacy Preferences

Braemar Paints will not use your personal information for a different purpose than the one stated when you provided your data. You may opt out of communications about updated information, new services and marketing messages at any time.

E-Mail Subscriptions

Individuals must affirmatively request to join this list by using the subscribe form on the subscriptions page. Any members of this list may choose to unsubscribe at any time by using the same form. Our list server has been configured such that e-mail addresses can only be accessed by authorised Braemar Paints staff.


Braemar Paints undertakes to take all reasonable measures to protect the information you provide us.

Changes to this Privacy Policy

Please note that these guidelines are subject to change at any time. Any such changes will be posted on this page. You are encouraged to review this Privacy Policy at the inception of each session.

General Provisions

  1. This Privacy Policy is governed by the laws of the Republic of South Africa.

  2. In the event of any dispute arising between you and Braemar Paints, you consent to the jurisdiction of the Eastern Cape High Court (notwithstanding that the quantum in the action or proceedings may otherwise be beyond the monetary jurisdiction of that court).

  3. Braemar Paints may legally assign any of its rights and obligations under this Privacy Policy at any time without giving you notice.

Acceptance of policy

By using this Site, or otherwise providing your personal information to Braemar Paints, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use the Braemar Paints website or provide any personal information to Braemar Paints.

Terms and Conditions


  1. These terms and conditions (the "Terms") govern your access to and use of Braemar Paints’ website and mobile applications that link to or reference these Terms ("Site").

  2. By accessing or using the Site, you are agreeing to these Terms and concluding a legally binding contract with Paint Specialists cc trading as Braemar Paints, a company registered in accordance with the laws of the Republic of South Africa ("Braemar Paints" or “we” or “us”).

  3. Do not access or use the Site if you are unwilling or unable to be bound by the Terms.

  4. Braemar Paints conducts business as a Paint and Coatings Distributor based in the Eastern Cape, South Africa. Braemar Paints conducts marketing activities through affiliate companies (“Affiliates”). Braemar Paints and the Affiliates are collectively referred to in these Terms as the Braemar Paints Entities.

Changes to the terms of service

  1. We may modify the Terms from time to time.

  2. You understand and agree that your access to or use of the Site is governed by the Terms effective at the time of your access to or use of the Site.

  3. If we make material changes to these Terms, we will post a notice to this effect on the Site prior to the effective date of such changes.

  4. We will also indicate at the top of this page the date that revisions were last made.

  5. You should revisit these Terms on a regular basis as revised versions will be binding on you.

  6. Any such modification will be effective upon our posting of new Terms.

  7. You understand and agree that your continued access to or use of the Site after the effective date of modifications to the Terms indicates your acceptance of the modifications.

Contact Details

  1. Telephone Number: +27 41 453 2220;

  2. E-mail Address:;

  3. Information Officer: Ms Jacqui van der Merwe

  4. Site:

  5. Physical Business Address: 1 Cadle Street, Sidwell, Port Elizabeth, South Africa 6056.

Intellectual Property

  1. We own (or have the right to use) all content on the Site that we create and make available in connection with the Site (“Site Content”) including but not limited to visual interfaces, interactive features, graphics, designs and photographs.

  2. We also own (or have the right to use) the copyrights, trademarks, service marks, trade names, and other intellectual and proprietary rights throughout the world ("IP Rights") associated with the Site Content and the Site, which are protected by copyright, patent, trademark laws and all other applicable intellectual and proprietary rights and laws.

  3. You may not modify, reproduce, distribute, create derivative works or adaptations of, publicly display or in any way exploit any of the Site Content or IP Rights in whole or in part except as expressly authorized by us in writing. We do not grant you any express or implied rights, and all rights in and to the Site, the Site Content and the IP Rights are retained by us.

  4. You may only print, display or download temporary copies of the Site Content to your computer for your own personal non-commercial use.

Third Party Sites

The Site may include links to other websites or applications (each, a "Third Party Site"). We do not control or endorse any Third Party Site. You agree that we are not responsible for the availability or contents of such Third Party Sites. Your use of Third Party Sites is at your own risk.

Site Availability

The Site may be modified, updated, interrupted, suspended or discontinued at any time without notice or liability.



  2. The Braemar Paints Entities will take reasonable care to ensure that the information contained on the Site is accurate. However the Braemar Paints Entities do not warrant the accuracy thereof.

  3. The Site is made available to you on an "as is", "with all faults" and "as available" basis. Your use of the Site is at your own discretion and risk. The Braemar Paints Entities make no claims or promises about the quality, accuracy, or reliability of the Site, its safety or security, or the Site Content.

  4. The Braemar Paints Entities expressly disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. No oral or written information or advice provided to you by a representative of any Braemar Paints Entity shall create a representation or warranty in regard to information displayed on the Site.

  5. Your sole and exclusive right and remedy in case of dissatisfaction with the Site, or any other grievance in connection with your use of the Site, shall be your termination and discontinuation of access to, or use of, the Site.

  6. The Braemar Paints Entities disclaim liability for any (i) indirect, special, incidental, punitive, exemplary, reliance, or consequential damages, (ii) loss of profits, (iii) business interruption, (iv) reputational harm, or (v) loss of information or data.

  7. The provisions of this clause shall constitute a stipulation for the benefit of each of the Braemar Paints Entities, capable of acceptance by them at any time.

Privacy and protection of personal information

  1. You represent that you have read and understood our privacy policy. We may disclose information about you to third parties if we have a good faith belief that such a disclosure is reasonably necessary to (i) take action regarding suspected illegal activities; (ii) enforce or apply our Terms and Privacy Policy; (iii) comply with legal process or other government inquiry, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us; or (iv) protect our rights, reputation, and property, or that of our Affiliates, or the public. If you use the Site outside of South Africa, you consent to having your personal data transferred to and processed in South Africa.

  2. You agree that we may collect, store and use certain personal information about you in accordance with our privacy policy.

General Provisions

  1. These Terms are governed by the laws of the Republic of South Africa.

  2. In the event of any dispute arising between you and Braemar Paints, you consent to the jurisdiction of the Eastern Cape High Court (notwithstanding that the quantum in the action or proceedings may otherwise be beyond the monetary jurisdiction of that court).

  3. Braemar Paints may legally assign any of its rights and obligations under these Terms at any time without giving you notice.